Return & Shipping Policy

We understand how hard it can be to purchase fragrances online and we want to make sure that you're happy about every single purchase. Due to the nature of our products, used candles and other products cannot be returned or refunded.

You may return or exchange your unused product within 7 days of purchase.

Returns

We have a 7 day return policy, which means you have 7 days after receiving your item to request a return. 

Return eligibility; Item must be:

• In new condition
• Undamaged
• Unused
• Tags, labels and original packaging intact
• Receipt and proof of purchase 
• Unburned (Candles)

1.  Within 7 days of your order, please send an email to hello@maegeorgehf.com with a return request letting us know the reason for your return.
2. If your return is accepted, you will be responsible for generating shipping labels and all costs associated with shipping return items. Please save your tracking number.
3. Items sent back to us without first requesting a return will not be accepted.
4. Please be sure that your package is returned using the bubble and paper that it was packed in or something similar. Be sure that the candles are protected and packed securely so that they arrive in good condition.
5. Do not return your product to the return address on the label.

Exchanges
If you would like to exchange your product for a different product, the return policies apply but please indicate you'd like to exchange your product in your return reason.

Damage, Loss & Theft. Route Package Protection

We carefully package all items to survive even the roughest of delivery. 

We proudly partner with Route, the leader in package protection. By selecting Route Protect at checkout, your order will be protected from loss, damage, or theft. In the unfortunate case that your order never arrives or is broken upon arrival, you can easily file a shipping issue with Route and receive a replacement or be reimbursed. We are excited to offer this service to you and we highly recommend you use Route package protection at checkout. 

By opting out of Route package protection, Mae & George Home Fragrances, LLC is not liable for lost, damage or stolen items.

You can report an issue with Route through the mobile app (iOS or Android), through the email you receive from Route after placing your order, or by going to claims.route.com. 

Exceptions / non-returnable items
We do not accept returns on:

• Last call items
• Sale items
• Gift Cards
• Limited edition items
• Custom items

Shipping policy