Return & Shipping Policy
Returns
You may return your unused product within 3 days after receiving your item. Due to the nature of our items, used items are not accepted for returns or refunds.
To start a return, you can contact us at hello@maegeorgehf.com. If your return is accepted, you will be responsible for generating shipping labels and all costs associated with shipping return items. Items sent back to us without first requesting a return will not be accepted.
Eligible returns must be:
- In new condition
- Undamaged
- Unused
- Tags, labels and original packaging intact
- Receipt and proof of purchase
- Repackaged using protective packaging so that the item arrives undamaged.
You can always contact us for any return question at hello@maegeorgehf.com
Damage, Loss & Theft. Route Package Protection
We carefully package all items to survive even the roughest of delivery.
We proudly partner with Route, the leader in package protection. By selecting Route Protect at checkout, your order will be protected from loss, damage, or theft. In the unfortunate case that your order never arrives or is broken upon arrival, you can easily file a shipping issue with Route and receive a replacement or be reimbursed. We are excited to offer this service to you and we highly recommend you use Route package protection at checkout.
By opting out of Route package protection, Mae & George Home Fragrances, LLC is not liable for lost, damage or stolen items.
You can report an issue with Route through the mobile app (iOS or Android), through the email you receive from Route after placing your order, or by going to claims.route.com.
Exceptions / non-returnable items
We do not accept returns on:
- Last call items
- Sale items
- Gift Cards
- Limited edition items
- Custom items
- Used items
Exchanges
We are not accepting exchange requests at this time.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund.
Shipping policy
Order processing times
All orders are processed within 3 to 5 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped.
Once an order has been processed and shipped, there may be shipping delays due to carrier delays. Once a package has been received by the carrier, we don't have any information beyond what shows on their tracking page.
Domestic Shipping Rates and Estimates
Shipping charges for your order will be calculated and displayed at checkout.
In-store pickup
We do not offer in-store pick up. Please check our lists of stockists to find out which stores our brand is carried.
International Shipping
We are currently only shipping within the US.
How do I check the status of my order?
When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 48 hours for the tracking information to become available.
Shipping to P.O. boxes
Some carriers have limitations around shipping to P.O. Boxes. We will alert you if item delivery to a PO Box is unavailable.