It sure is. Our candles are made from a unique blend of coconut and soy waxes.

Here is one tip that should help.

Before you light your candle:

1. Be prepared to let the candle form a full melt pool. This means patiently allowing it to become liquid from edge to edge before extinguishing the flame. Candle wax has memory, it's all in how you start.

For more candle care tips, check out our candle care tip page.

In general our 12oz candles burn for 70 hours. Our 4oz candles burn for 15 hours.

We recommend recycling it. For fun you could always upcycle it!

Some folks have done some pretty fun things with their vessels like using them as planters, pen holders, candy dishes, paper clip holders, etc.

If you do a fun upcycle don't forget to post it and tag us!

Typically they last close to 3 months.

Give those reeds a good flip and the scent should be refreshed and as good as new.

If that doesn't work it may be time to refill that diffuser. We've got refills and reed replacements that should take care of that.

All orders are processed within 5 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped.

Once an order has been processed and shipped, there may be shipping delays due to carrier delays. Once a package has been received by the carrier, we don't have any information beyond what shows on their tracking page.

We do not offer in-store pick up. Please check our lists of stores that carry our products to pick up same day.

We are currently only shipping within the US.

Oh no, we are so sorry to hear that!

By selecting Route Protect at checkout, your order will be protected from loss, damage, or theft.

In the unfortunate case that your order never arrives or is broken upon arrival, you can easily file a shipping issue with Route and receive a replacement or be reimbursed.

We are excited to offer this service to you and we highly recommend you use Route package protection at checkout. 

By opting out of Route package protection, Mae & George Home Fragrances, LLC is not liable for lost, damage or stolen items.

You can report an issue with Route through the mobile app (iOS or Android), through the email you receive from Route after placing your order, or by going to claims.route.com. 

We know purchasing candles online can be tough, but our goal is to make sure you're happy.

You may return your unused product within 7 days after receiving your item. Due to the nature of our items, used items are not accepted for returns or refunds.

To start a return, you can contact us at hello@maegeorgehf.com. If your return is accepted, you will be responsible for generating shipping labels and all costs associated with shipping return items. Items sent back to us without first requesting a return will not be accepted.

Please read our product return eligibility here before initiating a return.

Of course you can. We know purchasing scent unsniffed can be difficult.

There are still some eligibility requirements to keep in mind, but overall we'd like to do our best to get you your favorite candle scent.

Read the exchange eligibility requirements here or reach out to us at hello@maegeorgehf.com and we can assist further.

Feel free to chat with us using the chat icon at the bottom of the screen or email us at hello@maegeorgehf.com and we'll get right back to you.