Shipping policy

Order processing times 

All orders are processed within 5 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped.

Exceptions to our processing times do occur, especially during sales and other yearly events. If processing falls outside of the 5 business day time period, we will update the current time in the announcement bar on the main web page.

Once an order has been processed and shipped, there may be shipping delays due to carrier delays.

Domestic Shipping Rates and Estimates

Shipping charges for your order will be calculated and displayed at checkout. 

In-store pickup

We do not offer in-store pick up. Please check our lists of stockists to find out which stores our brand is carried.

International Shipping

We are currently only shipping within the US.

How do I check the status of my order?

When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 48 hours for the tracking information to become available. 

If you haven’t received your order within 2 days of receiving your shipping confirmation email, please contact us at hello@maegeorgehf.com with your name and order number, and we will look into it for you.

Shipping to P.O. boxes

Some carriers have limitations around shipping to P.O. Boxes. We will alert you if item delivery to a PO Box is unavailable.

Package Protection

We proudly partner with Route, the leader in package protection. By selecting Route Protect at checkout, your order will be protected from loss, damage, or theft. In the unfortunate case that your order never arrives or is broken upon arrival, you can easily file a shipping issue with Route and receive a replacement or be reimbursed. We are excited to offer this service to you and we highly recommend you use Route package protection at checkout. 

By opting out of Route package protection, Mae & George Home Fragrances, LLC is not liable for lost, damage or stolen items.

You can report an issue with Route through the mobile app (iOS or Android), through the email you receive from Route after placing your order, or by going to claims.route.com. 

If you have any further questions, please don't hesitate to contact us at hello@maegeorgehf.com